Problem:

When attempting to dial a number, "invalid URI Scheme" error appears.


Basic Cause:

Ensure that the number you are dialling is correctly formatted.


Advanced Cause:

This issue often occurs when a phone has no internet or a damaged network cable.


Steps to resolution:

* Reboot Phone

  1. Hold the X button located on the phone
  2. When prompted "Reboot the phone?" Select Yes


* Log a support ticket